Tom Touralias, P. Eng., MBA
Chief Administrative Officer
Chief Administrative Officer Tom Touralias

The Chief Administrative Officer's primary role is to provide effective and efficient administrative services to Council, staff and the public. In addition, the CAO is responsible for the overall administration of the Corporation.


The CAO is appointed by Council. The CAO has contact with the Federal, Provincial and other municipal government agencies to provide Council with the necessary comprehensive information to develop and establish policies and plans in accordance with all applicable by-laws and regulations. The CAO must oversee the implementation of Council decisions and acts as a liaison between staff and elected officials while providing direction on the day-to-day management and administrative operations within the organization. Administration is responsible for ensuring that there is co-ordination amongst the various municipal departments and the following services:


  • Engineering
  • Drainage
  • Water, Sewer and Garbage Collection
  • Public Works
  • Building and By-law Enforcement
  • Planning
  • Economic Development
  • Recreation
  • Fire
  • Police

Mary Masse 519-728-2700
Ext. 231


  • Elections
  • Risk Management
  • Freedom of Information
  • Council and Committee Support
  • Legal Services
  • Record Retention
  • Lottery Licensing
  • Vital Statistics, i.e. Marriage license
  • By-laws


Human Resources

Lisa Granger  519-728-2700
Ext. 232


  • Personnel matters
  • Employee records
  • Employee benefits
  • Administration and monitoring of union contracts
  • Salary administration
  • Employee recruitment
  • Health and Safety
  • Employee training

Economic Development

The primary function of Economic Development Services is to engage in marketing and communications activities that promote the Town of Lakeshore as a progressive and attractive location for investment. Through a cooperative effort with the private sector and senior levels of government Economic Development aspires to create an economic environment conducive to providing increased economic activity, tax assessment and sustainable career opportunities for its citizens. The following initiatives are critical to achieving the stated goals:

New Investment Attraction

The Town of Lakeshore works with the Windsor-Essex County Development Commission who handles all inquiries related to new investment opportunities; information and activities related to site selection and servicing, demographic and sector analysis and liaison services with all levels of government are provided at no cost to potential investors.

The Town of Lakeshore works with the Small Business Enterprise Centre and the Windsor  Essex County Development Commission, to provide information and assistance to entrepreneurs seeking to start or enhance new businesses. Information related to start up costs, regulations, licensing and site selection and identification are available at no cost to clients.

All enquiries are handled in a timely, professional and confidential fashion. Contact our Chief Administrative Officer for further information.


The Administration Department Contacts:

Tom Touralias, Chief Administrative Officer

(519) 728-2700
ext. 243


Darlene Batrincha, Executive Assistant

(519) 728-2700
ext. 272

Date edited: 12/12/2016