Water and Sewer Billing
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Water and Sewer Billing

Water and Sewer billings are issued bi-monthly (6 times per year) for all accounts.  The billings are based on water consumed as registered on your water meter.  The water meter can be read directly by the Town contractor from outside the home by touching equipment to an outdoor reading device which is connected to the meter in your basement or by picking up the radio frequency on your water meter.  No adjustment is made for water which is used outside for pool, garden or lawn maintenance or washing.

Pre-Authorized Water Payment Plans

The Pre-Authorized Water Payment Plan offers you the option of worry-free payments, even if you are away for an extended period of time.  To register, complete the Pre-Authorized Water Payment Plan Registration Form and return it to us with a void cheque, and we will do the rest.  Yes, you will still get a bill showing your water usage, but it will be marked paid.


Moving / Renting

If you are moving, please contact our Water Department to arrange for a final water meter reading and final billing.  This will ensure that you are not held responsible for any consumption by the new owner and reduces issues between the buyer and the seller. 

At its March 21, 2017 meeting, the Town of Lakeshore Council approved a change in policy whereby all water accounts established on or after April 1, 2017 will be set up under the registered owner of the property.  This change will eliminate tenant billing for water accounts.  The Town of Lakeshore will continue to accept payments from tenants/other non-owners, however, it remains the property owner's responsibility to ensure that bills are paid on time.

Meter Readings

The Town's meters installed in all properties register accurate water consumption and are designed to under-register water as the meter ages and wears.  Eventually the meter must be replaced, which is completed by the Town at the Town's expense.  The meter reading is much like the odometer in your car; we read it each time, and bill the difference from the last-billed reading.

Common Causes of Leaks
  • Outside faucet, garden or sprinkler system leaking
  • Toilet valve not sealed properly
  • Toilet running
  • Faucet in kitchen or bathroom leaking
  • Ice maker leaking
  • Soaker hose in use
  • Leak between the water meter and the house
  • Washing machine leaking
  • Dishwasher leaking
  • Hot water heater leaking
  • Watering yard for more than eight hours
  • Continuous pet feeder
  • Water-cooled air conditioner or heat pump
  • Filling a swimming pool
  • Any continuous use of water for 24 hours
What do I do if There is a Leak
  • Check all faucets for possible leaks
  • Check all toilets and toilet valves
  • Check the ice maker and water dispenser
  • Check the yard and surrounding grounds for a wet spot or indication of a leaking pipe

What is the basic charge on my water bill and why do I have to pay it?

Water and Waterwater fixed costs


Water Conservation Tips

By upgrading fixtures and changing some habits, it is possible to reduce your household's water use by over 20%!

There are 3 Golden Rules of Wise Water Use
- Be aware of the amount of water you and your family use and look for ways to use less whenever possible.
Repair - Most leaks are easy to locate and inexpensive to repair.  A leak of one drop per second wastes about 10,000 litres per year.
Retrofit - Install water saving devises on existing fixtures and look for water efficient appliances and devices when replacing your older fixtures or appliances.

In the Bathroom
Although small in size, they are big when it comes to water use.  Your toilet alone accounts for 1/3 of the water used in your home.

  • Replace old toilets and shower heads with low-flow plumbing fixtures
  • Take short showers instead of baths
  • Don't keep the tap running while cleaning your teeth.  Use a glass to rinse your toothbrush.  Rinsing with a toothbrush under a tap wastes about 4,000 litres of water a year.

In the Kitchen and Laundry Rooms
  • Wash full loads whenever possible
  • Consider a high efficiency clothes washer.  It uses on average, 30% less water and 40-50% less energy
  • Keep drinking water in the refrigerator instead of running the faucet until the water is cool
  • Look for ENERGY STAR dishwashers and washing machines
  • Installation of a low flow aerator on your kitchen faucet can reduce flow by up to 50%.  Standard screen aerators do not reduce flow rate.
  • Sink garbage disposals waste water and add unnecessary waste to the wastewater collection system and the wastewater treatment facility.  Compost fruit and vegetable peels, eggshells, coffee grounds and other appropriate wastes.
To Check a Toilet for Leaks

Flush the toilet and while the reservoir is still filling, add 2 or 3 drops of food colouring to the water in the reservoir.  Wait 15-30 minutes.  If the water in the bowl changes colours, the flapper valve needs to be replaced.

  • Water early in the morning; water deeply and less often.  Lawns require just 2 - 3 cm of water per week!
  • Catch rainwater using a rainbarrel to re-use for the garden

Reduce Summer Water Use
  • Sweep off your driveway, patio and sidewalks with a broom instead of using a hose.
  • Lawns can only absorb water so fast.  It's better to water for three 10 minute sessions-with each session a half hour apart-than it is to water steadily for 30 minutes and cause run-off.
  • Don't over-water your lawn!  Use an automatic water timer to avoid puddles and run-off.
  • Water during off-peak hours (11:00 p.m. to 8:00 a.m.) to reduce water demand during the summer 'peak' season.
  • Use a pail of soapy water to wash your car and rinse using a trigger hose nozzle. A garden hose left running can waste 20 litres of water per minute.

Date edited: 05/09/2017