Water and Sewer billings are issued bi-monthly (6 times per year) for all accounts. The billings are based on water consumed as registered on your water meter. The water meter can be read directly by the Town contractor from outside the home by touching equipment to an outdoor reading device which is connected to the meter in your basement or by picking up the radio frequency on your water meter. No adjustment is made for water which is used outside for pool, garden or lawn maintenance or washing.
Pre-Authorized Water Payment Plans
The Pre-Authorized Water Payment Plan offers you the option of worry-free payments, even if you are away for an extended period of time. To register, complete the Pre-Authorized Water Payment Plan Registration Form and return it to us with a void cheque, and we will do the rest. Yes, you will still get a bill showing your water usage, but it will be marked paid.
If you are moving, please contact our Water Department to arrange for a final water meter reading and final billing. This will ensure that you are not held responsible for any consumption by the new owner and reduces issues between the buyer and the seller.
At its March 21, 2017 meeting, the Town of Lakeshore Council approved a change in policy whereby all water accounts established on or after April 1, 2017 will be set up under the registered owner of the property. This change will eliminate tenant billing for water accounts. The Town of Lakeshore will continue to accept payments from tenants/other non-owners, however, it remains the property owner's responsibility to ensure that bills are paid on time.
The Town's meters installed in all properties register accurate water consumption and are designed to under-register water as the meter ages and wears. Eventually the meter must be replaced, which is completed by the Town at the Town's expense. The meter reading is much like the odometer in your car; we read it each time, and bill the difference from the last-billed reading.
Common Causes of Leaks
Outside faucet, garden or sprinkler system leaking
Toilet valve not sealed properly
Faucet in kitchen or bathroom leaking
Ice maker leaking
Soaker hose in use
Leak between the water meter and the house
Washing machine leaking
Hot water heater leaking
Watering yard for more than eight hours
Continuous pet feeder
Water-cooled air conditioner or heat pump
Filling a swimming pool
Any continuous use of water for 24 hours
What do I do if There is a Leak
Check all faucets for possible leaks
Check all toilets and toilet valves
Check the ice maker and water dispenser
Check the yard and surrounding grounds for a wet spot or indication of a leaking pipe
What is the basic charge on my water bill and why do I have to pay it?