Reporting a Problem Online
Use the following link to submit your non-urgent problem. If you do not wish to submit your problem online, please contact the Municipality of Lakeshore at 519-728-2700 ext 0.
If the problem you are reporting is an immediate threat to health and safety, please call 911.
This form only captures problems related to Municipal infrastructure at this time. Complaints regarding suspected Bylaw infractions can be reported to our Bylaw Compliance Team, by calling (519) 728-2818 and press 3.
Frequently Asked Questions
The Report a Problem Form is designed to address submissions of a non-urgent or non-emergency nature. If you encounter a problem which poses a threat to public safety please contact Emergency Services at 911.
For a summary of problem types within each category, please see the list below.
After you submit your problem online, you will receive an email to the address you provided. The email will include a Service Request ID Number which will help you and Municipal staff track the progress on the problem you submitted.
Your submission should include as much information as possible, including a detailed description of the problem and where the problem is located. Submissions must include your contact email and phone number so Municipal staff can follow up if more information is required.
Your submission will be reviewed within 2 business days. However, response time will depend on the nature of the problem. Some problems, for example, may be added to the course of regular work routines and be addressed within a few days or week. Other problems may take longer to address or depend on seasonal constraints.
Personal Information is being collected under the authority of the Municipal Act 2001 P.S.O. c45, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act. Questions about this collection can be directed to the Municipality Solicitor, Legal and Legislative Services/Clerk, at 519-728-2700.
Problem Types and Examples
Below are some examples of problems that would fall under each category. If you are unsure of the problem category, please contact our Lakeshore Operations Centre at 519-728-2488.
Winter control related events.
Contact Us
Lakeshore Operations Centre (by appointment only)
Lakeshore Operations Centre
By appointment only
304 Rourke Line, Belle River
Ontario, Canada N0R 1A0
Phone: 519-728-2700
Email us