At the meeting on January 30, 2024, Lakeshore Council approved, in principle, the next phase of customer and public service improvements for the municipality.
Council directed Administration to bring back a report with a final Customer Service policy along with an implementation plan that outlines the potential cost of a customer service tracking system. The investment in new technology would help track and follow up on resident inquiries, monitor performance, and identify gaps in service.
“Improving customer and public service has been a priority for Council and we’ve already seen the results of the investments made in Lakeshore’s new Public Service Unit. We have received great feedback from residents who appreciate the ability to speak directly to a Public Service Representative over the phone or in person,” said Mayor Tracey Bailey. “Council and I are eager to seeing the potential implementation plan and we look forward to discussing how we can continue to enhance our front-line services going forward.”
A report on implementation is expected later this year.
About the Public Service Unit (PSU)
- The PSU answers general questions and connects callers to departments and divisions for more details.
- The PSU is available from 8:30 AM to 4:30 PM on weekdays.
Between April 6 and December 13, 2023 the PSU:
- Received 39,015 calls
- Made 1,412 service requests on behalf of residents
- Had 82 days of total talk time
To contact the PSU during regular business hours:
- 519-728-2700
Contact Us
Lakeshore Town Hall
419 Notre Dame St.
Belle River, Ontario N8L 0P8
Phone 519-728-2700
Email Us
Map this Location